Your information is secure at StarGames. Find out exactly what data we collect, how we use it, and how we protect your privacy — all in one place.
The Core Pillars of Our Data Protection
All your data is protected with military-grade encryption, making it virtually impossible for hackers to access.
StarGames never sells your personal information. Your data belongs to you alone.
We are transparent about what data we collect and how it is used — no hidden practices.
You can request that all your data be deleted at any time. We will act on your request promptly.
StarGames complies with international data protection regulations and respects your right to privacy.
You will be notified within 72 hours of any data security incident. Complete transparency, every step of the way.
Welcome to StarGames. This Privacy Policy explains in full how your personal information is collected, used, stored, and protected. By using the stargames.vu website or our mobile app, you agree to this Privacy Policy.
This Privacy Policy applies to all StarGames services, platforms, and digital channels. We comply with international data protection regulations and treat your privacy as our highest priority. Our goal is to build a transparent, trustworthy relationship where you can play with complete confidence.
This Privacy Policy is available in both Bengali and English. In the event of any conflict, the English version shall prevail.
StarGames collects two types of information — what you provide directly and what our systems gather automatically. Every piece of data has a specific purpose, and we never collect information we do not need.
| Data Types | Example | Collection Method |
|---|---|---|
| Identity Information | Name, Date of Birth, Nationality | Directly Provided |
| Contact Details | Email, Mobile Number & Address | Directly Provided |
| Identity Verification Information | National ID, Passport | Directly Provided |
| Financial Information | Payment Methods, Transaction History | Automatic |
| Gaming Activity | Betting History, Preferred Games | Automatic |
| Device & Technical Information | IP Address, Browser & OS | Automatic |
| Contact Information | Support chat, email correspondence | Both Methods |
We collect only the data needed to meet legal obligations and improve our services. Collecting unnecessary information is against our policy.
StarGames uses your information only for defined, legitimate purposes. We never use your data for anything else without your consent. Each purpose is clearly set out below.
StarGames never sells your personal information. In certain limited circumstances, specific data may be shared with trusted partners — always under strict contractual agreements.
All our third-party partners comply with GDPR and international data protection standards. We have a signed Data Processing Agreement (DPA) in place with each of them.
The StarGames website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored in your browser that help our site function more effectively.
Essential for the site to function properly. These cannot be turned off.
Used to understand how the site is used. You can turn this off if you wish.
Used to remember your language preferences and settings.
To show you relevant ads. You can opt out at any time.
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some site functionality.
StarGames retains your data only for as long as necessary. Once a legal obligation has been met or the purpose for holding the data has been fulfilled, it is securely deleted.
| Data Types | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Authority Requirements |
| KYC Documents | 5 years after the relationship ends | AML Compliance Requirements |
| Gaming History | 3 years | Dispute Resolution |
| Support Contact | 2 years | Service Quality Improvement |
| Cookies & Analytics Data | 13 months | User Experience Improvement |
StarGames believes your data belongs to you. We are committed to giving you full control over your information. Your rights are detailed below.
You can find out at any time what information we hold about you and how it is being used.
You may request corrections to any inaccurate or outdated information. We will take action within 30 days.
After closing your account, you may request that all your data be deleted, subject to any applicable legal obligations.
You may object to your data being used for marketing purposes and unsubscribe at any time.
You have the right to download all your data in a standard, portable format.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
To exercise any of these rights, please contact our support team. We are required to respond to your request within 30 days.
StarGames protects your data using industry-leading technology and processes. Our security team monitors your data 24 hours a day, 7 days a week.
If our system detects any suspicious activity, your account is automatically locked and you are notified right away. Your security is our top priority.
StarGames strictly prohibits the use of its services by anyone under the age of 18. We do not knowingly collect personal information from minors.
Age verification is mandatory during registration. If we discover that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If you believe a minor is using our platform, please contact our support team immediately. We will take swift action.
StarGames may update this Privacy Policy from time to time due to legal changes, new services, or security improvements. We will notify you by email of any significant updates.
The effective date of any updated policy will be clearly displayed at the top of this page. Continued use of the site after changes are made constitutes acceptance of the new policy. We recommend checking this page regularly.
Our dedicated privacy team is always on hand to address any questions or concerns about your data. We are committed to providing accurate, timely responses to every query.
For any privacy-related requests or complaints, please reach out to our support team: [email protected] — We aim to respond within 72 hours.