StarGames Terms and Conditions — Complete Gaming Guidelines

StarGames is an international online gaming platform serving players worldwide. These Terms and Conditions apply to the StarGames website, mobile app, and all associated services.

By creating an account or using the StarGames platform, you agree to all Terms and Conditions set out here. If you do not agree with any part of these Terms, please refrain from using StarGames.

• These Terms are available in both English and Bengali; in the event of any conflict, the English version shall prevail.
• StarGames reserves the right to amend these Terms at any time. Changes take effect as soon as they are published on the website.
• To use StarGames services, you must comply with all applicable laws in your country.
• StarGames provides gaming services for entertainment purposes only; no guarantee of financial gain is made.

The following conditions must be met to create an account with StarGames. Each individual may hold only one account. If multiple accounts are found, all accounts will be closed and any accumulated funds may be forfeited.

• You must be at least 18 years old to register.
• All information provided must be truthful, accurate, and up to date.
• Only one account may be registered per email address.
• Your account password must be kept confidential and must not be shared with anyone.
• A copy of your National ID or passport may be required for identity verification.
• No account may be operated on behalf of a third party without prior authorization from StarGames.

StarGames accepts multiple payment methods, including mobile banking, e-wallets, bank transfers, and card payments. All transactions are secured with SSL encryption.

• After a deposit, your balance is generally credited instantly; some methods may take up to 24 hours.
• Withdrawal requests are typically processed within 1–5 business days.
• KYC (identity verification) must be completed before making a withdrawal.
• StarGames reserves the right to hold suspicious transactions for review.
• If money laundering or fraud is suspected, the account will be terminated immediately.
• Payment currencies and limits may vary depending on the method used.

StarGames does not charge any deposit or withdrawal fees. However, your payment provider may apply a small fee, which will be clearly disclosed before the transaction.

StarGames offers a range of bonuses and promotions, including welcome bonuses, reload bonuses, free spins, and loyalty points. Each bonus comes with specific terms that must be read before claiming.

• The welcome bonus is available to newly registered users one time only.
• Wagering requirements must be met before bonus funds can be withdrawn — typically between 20x and 40x.
• Bonuses have a set expiry period; any unclaimed or unused bonus will be cancelled once it expires.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.
• StarGames reserves the right to void a bonus if any irregular betting patterns are detected.
• Bonuses obtained through promotional codes are subject to the same terms.

StarGames ensures fairness and transparency across all games. Our games are regularly audited by independent third parties to international standards. Random Number Generator (RNG) technology is used to ensure every outcome is entirely random and unpredictable.

• The use of bots, automated software, or any cheating tools is strictly prohibited.
• If evidence of match manipulation or game tampering is found, the account will be terminated.
• If a game is interrupted due to a technical issue, the bet for that round will be refunded.
• StarGames regularly publishes RTP (Return to Player) data, which can be viewed on the details page of each game.
• In Live Casino games, the live dealer's decision is final.

StarGames reserves the right to suspend or terminate any account without prior notice in the following circumstances.

• Any breach of these Terms and Conditions.
• Creating an account using false information.
• Multiple accounts found belonging to the same individual.
• Suspected money laundering or fraud.
• Harassing or abusing other players.
• Operating an account as a minor.

You may request to close your StarGames account at any time. Any remaining balance will be refunded provided all bonus conditions have been met.

StarGames strives to maintain uninterrupted service at all times; however, service disruptions may occur in certain circumstances for which StarGames bears no liability.

• Losses caused by internet disconnection or technical errors.
• Delays or issues caused by third-party payment providers.
• Unplanned server downtime or scheduled maintenance periods.
• Financial losses resulting from a player's own negligence or incorrect bets.
• Force majeure events such as natural disasters or government directives.

In any dispute, StarGames's maximum liability will be limited to the value of the specific transaction in question.

StarGames treats the privacy of your personal information as its highest priority. Full details on how your data is collected, stored, and used can be found in our Privacy Policy.

• Your personal information will never be sold to third parties.
• Information may be disclosed to regulatory authorities when required by law.
• All data is secured with SSL 256-bit encryption.
• You have the right to request that your data be deleted.

For more details, visit our Privacy Policy View page.

StarGames takes all player complaints seriously. If you encounter an issue, please contact our support team first — most issues are resolved within 24 hours.

• Contact support first via live chat or email.
• Please provide a detailed description of the issue along with any supporting evidence.
• StarGames will provide a written response within 7 business days.
• If the matter remains unresolved, a complaint may be submitted to a third-party arbitration body.
• Account balances may be temporarily held during an ongoing dispute.

StarGames reserves the right to modify, update, or revise these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email address.

• Any changes to the rules take effect as soon as they are published on the website.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• Visit this page regularly to stay informed about updates.
• The date of the most recent update will always be displayed at the top of this page.

If you have any questions about these Terms and Conditions, please contact our support team. We are always ready to help.